Limited Warranty Policy

1. Warranty Coverage

This warranty covers defects in materials and workmanship under normal use and operating conditions during the warranty period. It applies to the following key components:

  • Battery Management System (BMS): Coverage for faults in monitoring and control functions.
  • Battery Modules: Protection for physical or electrical failures caused by production defects.

The warranty ensures free repairs or replacements for eligible defects.

2. Warranty Period

The warranty remains valid for 5 years from the date of delivery or for 10,000 hours of operational use, whichever comes first. The warranty period ensures long-term protection and reflects our commitment to delivering durable and reliable lithium battery solutions.

3. How to Claim Your Warranty

To file a warranty claim, please follow these steps:

  1. Contact Support: Reach out to our customer service team with the following details:
    • Product model and serial number.
    • Proof of purchase.
    • A detailed description of the issue.
  2. Inspection and Assessment: Our technical team will inspect the product remotely or on-site.
  3. Repair or Replacement: If the issue is confirmed to fall under warranty, we will repair or replace the defective part free of charge.

For faster claims processing, ensure the battery is installed, operated, and maintained according to our guidelines.

4. Limited Warranty Exclusions

The warranty does not cover the following:

  • Physical Damage: Damage caused by accidents, misuse, improper installation, or external factors such as fire, floods, or natural disasters.
  • Unauthorized Modifications: Repairs or alterations made without Baofa’s prior authorization.
  • Improper Use: Damage caused by exceeding operational limits, such as overcharging, overheating, or short circuits.
  • Wear and Tear: Normal aging of components, including capacity loss due to natural battery degradation beyond warranty limits.
  • Third-Party Components: Issues arising from the use of unauthorized or incompatible third-party parts.

5. Disclaimer and Legal Terms

  • Hefei Baufar assumes no responsibility for indirect, incidental, or consequential damages arising from the use of its products.
  • This warranty is the exclusive remedy provided to the purchaser and supersedes all other warranties, expressed or implied.
  • Local regulations and consumer rights may apply. In cases of conflict, applicable local laws take precedence over this policy.

If you have any questions about our warranty or need to file a claim, please contact us today.

Email: [email protected]